Frequently Asked Questions

Cloud Consulting 

Cloud Design and Delivery

Here are some specific benefits of our services:

• We help you assess your current cloud needs and develop a migration plan that is right for your business.
• We optimise your cloud environment to ensure that you are getting the most out of your investment.
• We secure your cloud environment to protect your data and applications.
• We build and deploy cloud-based solutions that meet your specific needs.
• We provide cloud-native development, infrastructure, and integration services.
• We offer seamless application deployment and system integration.
• We monitor and manage your cloud environment to ensure that it is running smoothly and securely.

Hybrid Cloud Solutions

Cloud Migration and Modernisation

DevOps Solutions

Observability & Automation

Cloud Security

By leading with Cloud strategy and compliance guidance, UCS fills two major gaps in the Cloud provider industry. This expertise helps clients:

• Save time, money, and increase profitability.
• Reduce employee frustration and improve team morale.
• Solidify defenses against data breaches, ransomware attacks, and legal exposure.
• Lower cybersecurity and compliance risk

Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.

• vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
  Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
• Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
• We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
• This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
• Procurement Services – Tecnologia sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
  Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.

UCS selectively partners with growing organisations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.

UCS creates and maintains powerful, quiet, and secure Cloud systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.

Most UCS locations limit new client onboarding to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.

UCS is responsive by design. We partner with organisations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT Cloud systems.

This alignment allows clients to enjoy business optimising technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.

Operationally mature organizations in the following verticals:

• Professional
• ServicesCPA
• Legal
• Finance
• Insurance
• Real Estate
• Consulting
• Manufacturing
• Healthcare
• Nonprofit